Privacy Policy

The Information We Collect and Use

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By information we mean information about you collected through our service website, including your email address and other information you provide to us by registering for our services or making requests for information about our services. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a site feature, performing and carrying out the terms of the service, or communicating with you as a member of the service.

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The information we normally collect includes your name, address, email address, IP address and information regarding the pages you accessed on the website. When you make a booking to see a therapist we also collect information regarding your GP, your medical conditions and other relevant information required for us to treat you safely. When you make a payment using a credit or debit card we do not store your card information; it is collected by our third party payment processors, who specialise in secure online processing of credit and debit card transactions.

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We may use your data to:

• Enable us to provide you with treatments/therapy safely

• Correspond with your GP or other medical professionals when required and with your consent

• Obtain feedback for quality and training purposes

• Notify you of changes to our services

• Send you communications that you have requested or agreed to receive such as advice, exercise programmes etc.

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Information Sharing and Disclosure

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None of your personal information is every shared with third parties.

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Legal Compliance

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We reserve the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, list members, or anyone else that could be harmed by such activities. We also reserve the right to disclose visitor or list member information when we believe in good faith that the law requires it.

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Under 16 years of age

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If you are aged 16 or under, please ensure that your parent or guardian gives permission beforehand when you provide us with personal information.

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Communications From the Site

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Customer Service

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Based upon the information you provide us, we will communicate with you in response to your enquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.

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Newsletters and Promotions

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We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

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Choice/Opt-out

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Service Email messages are required to fulfil the service to you. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting us at contact@physioatthedoor.co.uk 

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We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.

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Firewalls

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Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for a service, that information is protected by security measures that include “firewalls” (a combination of computer hardware and software that helps keep unauthorised visitors from accessing information within our computer network), “intrusion detection systems” (a combination of computer hardware and software that helps detect any unauthorised visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.